Some common questions we are asked...

We can produce our own documents. Why do we need you?
The proliferation of PC publishing software persuades many manufacturers to write their own technical documentation. If the manufacturer has in-house expertise, the results may be satisfactory - but most often they are not. As this site explains, technical documentation is an engineering specialty that demands appropriate knowledge and skills.

How can you understand the complexities of our products?
This is a common concern. Of course, at the outset we can't know as much about your product as its designers. But all our production staff have technical backgrounds and a formal scientific or engineering education and possess the ability to assimilate complex technical information.

How much is it going to cost?
We don't know yet but, whatever the price, we'll give value for money. All work that TIS undertakes is preceded by a fixed-price proposal. Our proposals are very detailed: they specify all aspects of the job - so that you know exactly what you're getting, when you'll receive it, and the price. There are no surprises.

How do I know that I am getting value for money?
See for yourself. We keep detailed accounts of every job, and our open-book policy means that you can request job account information at any time. You'll see the work that has been done, the time spent doing it, and the amount that we're charging you for it. And, as promised in our proposals, if we find means of reducing costs during the job, then our closing invoice will be adjusted.

What happens if I move the goalposts half way through the job?
The short answer is that if you reduce the requirement then the job may cost less and could be delivered sooner. If you increase the requirement, the job may cost more and the production schedule may slip. In either event, our job proposal system will take care of the adjustments. New documents are usually required for new products, so the subject product is often under development while the document is in production. But an increased price and delays in the delivery schedule are not automatic consequences.

But you work for our competitors, how can we trust you to work for us as well?
We couldn't stay in business if we only had one client in each market sector, so it is inevitable that we may carry out work for one or more of your competitors. However, customer confidentiality is paramount to us. Our terms and conditions state the measures that we take and the constraints that we voluntarily impose, and we strictly observe all confidentiality agreements with our customers.